How care begins
The first 24 hours.
A clear, supported beginning.
Every situation is different. Our team explains each step, coordinates with the patient’s clinicians, and builds the plan around immediate comfort and family priorities.
- 01
Initial conversation
We listen to what has changed, answer questions, confirm the patient’s location, and identify the clinical information needed for an eligibility review.
- 02
Clinical coordination
With permission, we communicate with the attending clinician, hospital, facility, or other care team to review diagnoses, recent changes, medications, and goals.
- 03
Eligibility review
The hospice physician reviews whether the patient appears to meet hospice requirements. Eligibility is based on the complete clinical picture, not a diagnosis alone.
- 04
In-person assessment
A hospice nurse meets with the patient and family, evaluates symptoms and safety, explains services and rights, and answers questions before enrollment.
- 05
Plan of care
The patient, family, attending clinician, and hospice team develop an individualized plan focused on comfort, goals, preferences, and immediate needs.
- 06
Medications and equipment
The team reviews medications and coordinates covered comfort medications, supplies, and medical equipment identified in the plan of care.
- 07
Visits and teaching
The team schedules appropriate visits, teaches caregivers what to watch for, and explains how to reach hospice clinical support after hours.
- 24/7
A clear number to call
Once enrolled, patients and caregivers can reach hospice clinical support around the clock when symptoms, concerns, or care needs change.